The credibility of the first, the customer first is our company's consistent standards. Credibility depends on sincerity and time to exchange, rely on quality and service to support, only always put customer needs in mind, provide the service with sincere action to all corners of the country of the guests, we can continue to develop, to glory.

The credibility of the first, the customer first is our company's consistent standards. Credibility depends on sincerity and time to exchange, rely on quality and service to support, only always put customer needs in mind, provide the service with sincere action to all corners of the country of the guests, we can continue to develop, to glory.

1 of the first use of the company's products to customers, marketing should be introduced to the basic properties and structure characteristics of products, use, maintenance and other considerations, to do pre-sale, sale, after sale service, to meet customer requirements of relevant training.

There are 2 set of contracts, all relevant departments shall, according to the contract of personnel service to customers, and keep in touch with customers.

3 to ensure the quality of products and services, the company sold products on the implementation of "three packs of" (repair, replacement, return) and to provide timely and thoughtful service.

4 if the product to the customer quality problems found, to arrive at the scene within twenty-four hours, the analysis is the responsibility of the enterprise, by the company responsible for the repair, replacement, still can not meet the use requirements, as the case may be given to return.

Do not belong to the enterprise, 5 (such as the use of improper safekeeping,), also should actively think of ways to solve the problem for the customer, for the customer good service based on the consensus of Gu in full consultation, get.

6 build customer calls, letter registration account, reflect the quality issues related to product in the customer, the relevant departments should be carefully recorded or receive treatment, and the service and timely to the director or supervisor.

7 marketing department must timely grasp and understanding of the product, often connect with customers, to collect customer to product evaluation and requirements, and related to the relevant departments and the leadership of information feedback.

8 production technology department should seriously organize the implementation of customer service work, to be sent to the customer to resolve the issue of product quality, should be arranged in a timely manner to solve as soon as possible.

9 if the service has a major problem, the management representative shall duly organized thematic analysis, study and formulate the necessary corrective and preventive measures, to prevent similar problems from happening again.

10 quality inspection department is responsible for collecting quality information, and the quality of service of inspection and examination.

Zhejiang Baitong antiseptic equipment Co., Ltd.
In 2013 01 months 01 days